Emma Helenius

ServiceNow Specialist

Profile

Hard working ServiceNow developer with diverse experience in ITSM, Service Portal and Employee Center development, and project management experience in integration management. I aspire to excel as a versatile developer in an international work environment.

Based in Nokia, Finland

Work Experience

ServiceNow Application Specialist

Oy Apotti Ab | Jan 2025 –

Development and administration of the company’s ServiceNow platform.

ITSM Process Specialist

Oy Apotti Ab | Aug 2023 – Dec 2024

Operational Process Manager of Service Request Management: Maintenance and development of support and service management processes.
ServiceNow development: Development and administration of the company’s ServiceNow platform.

ServiceNow Consultant

Fujitsu Finland | May 2022 – Jul 2023